Information we collect
We may receive your name, company information, email address, shipping destination, product inquiry details, documentation requests, and order reference numbers when you contact us.
Privacy Policy
Clear handling of inquiry data.
This policy explains how Aeterna Labs handles basic inquiry and order-support information submitted through the website or by email.
01
Information received
02Customer support use
03Reasonable retention
04Support contact
How we use information
We use submitted information to respond to inquiries, provide documentation support, coordinate fulfillment, maintain order records, and improve customer communication.
Retention
Inquiry and order-support records may be retained where reasonably needed for customer service, compliance, logistics, and business continuity.
Contact
For privacy or customer-support questions, email support@aeternalab.xyz.